Pipe support

Let’s get it working.

Write to support@yux.co for help with the app, profiles or a Pro purchase. Tell us what you expected, what happened and how to reproduce it. Include your Pipe version, operating-system version and device model.

Pipe is in development. Native app availability, VPN behavior and purchase support vary by platform; the project status describes the current boundaries.

A connection that will not work

Run Diagnose in Pipe and note which check failed. Try the connection with Pipe switched off as well. Pipe is a network toolbox; it does not include a proxy subscription or a VPN server service. Your configured proxy, DNS or subscription provider may need to resolve server or credential problems.

If a log, diagnostic report or capture helps explain the problem, export only the part needed. Review it before attaching it to an email. Remove passwords, subscription URLs and tokens, authorization headers, cookies, Pro keys, personal addresses and private request or response bodies. A full profile or HTTP capture can contain secrets even when the screen looks harmless.

Profiles and supported settings

The profile manual describes Pipe’s settings and syntax. If an import reports a line it could not convert, include that message and a minimal example with credentials removed.

Pro purchases and lost keys

If your build supports purchases through an app store, use Restore Purchases in Pipe for a purchase made there. Manage subscription renewal, cancellation and store refunds in the store where you bought it.

For a website subscription, return to the checkout tab and check its payment status; save the key it shows. Renewal, the card and invoices are in Creem’s customer portal, which Creem opens for the email you paid with. If you lose the key, or want a refund, email the order number from your Creem receipt, from that same address. Never email your Pro key.

A website subscription renews every year until you cancel renewal in the portal; a year paid once renews nothing. Buying with an existing key adds each paid year to it; it does not cancel an app-store subscription. Any eligible App Store trial is shown in the app before you subscribe.

Privacy and security

Read how Pipe handles your data. For a security issue, email a description and a minimal reproduction privately to support@yux.co. Do not send live credentials or other people’s traffic.